We have moved to a purpose built workshop Stirling, despite what Google says we are still open, also our telephone number has changed, see below.

I now full offer tonearm repairs following extensive training by John Nielson of Audio Origami fame,  Linn Ittoks and Naim Aro’s are our speciality, but I work on just about any arm, and none have so far defeated me.

if you wish to discuss your repair, or any other questions please call on 01786-940020 or email

Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If you wish to return an item that has been bought over the net or over the telephone then you have to let us know within 14 days of delivery, once you have informed us of your decision to return an item we will expect it back within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery, in this case if we take the item back a credit note will be issued.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will send you an address to deliver it too.

Shipping returns

To return your product, contact us for delivery address

If you just don’t want the item, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

if the product you are returning is faulty, once we have examined it and confirmed we will offer a new replacement, or a refund, and your return postage will be re-imbursed.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

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